Your residents are demanding more.
Municipalities today are needing to engage with a change demographic.
Gone are the days when a customer support call during working hours will meet expectations.
GTA has grown by over 10% in past 5 yrs and projected another 30% by 2041. Scaling effectively is more critical than ever.
Over 85% of Canadians own a smartphone. It is now expected to provide mobile first solutions.
Poor Customer Experience
Expectations of 24x7 availability for customer support is increasing. Matching that with on call staff is difficult.
Resonaite’s Smart Digital Workforce will improve your customer experience and scale for growth.
Our digital workforce utilizes the power of AI and RPA to engage with your residents through natural language and streamline your back office process.
Scale More Effectively
As your population grows, your digital workers will work around the clock. Control staff costs and improve your margins.
Improve Customer Satisfaction
Engage your audience through mobile and natural language. Deliver fast, high quality, transaction processing.
Reduce Wait time and Decrease Backlog
Allow smart workers to assist your customer support agents. Drive faster call resolution through automation.
Improve Staff Effectiveness
Automate manual and time consuming tasks on your archaic systems. Shift your staff to higher value tasks.