This Privacy Policy governs the manner in which Resonaite collects, uses, maintains and discloses information collected from you the customer (“Customer”), your users (“User”) of Resonaite’s Smart Assistant services (“Service”) based on but not limited to, its Customer configured training data (“Training Data”). The Customer’s Training Data includes user requests (“Utterance”), configured User needs (“Intent”) and responses (“Response”) with the Service. This privacy policy applies to the Service and all products offered Resonaite Inc.

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1. Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our Service, provide through Utterances their contact info, fill out a form, or in connection with other activities, features or resources we make available within our Service. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, use our Service anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identifying information, except that it may prevent them from engaging in certain Service related activities.

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2. Non-personal identification information

We collect non-personal identification information from Users as part of their interaction of the Service through the respective Utterances. Non-personal identification information may include requests, inquiries, commands entered as part of the Service. 

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3. Web browser cookies

Our Service may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

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4. How we use collected information

As part of the Service to the Customer, Resonaite performs analytics on User’s Utterances including but not limited to, high volume requests, low volume requests, unresolved requests, session duration. In addition, generic aggregated views of the Customer’s Training Data may be used for improvement of Resonaite’s products and services.