Privacy Policy

This Privacy Policy governs the manner in which Resonaite collects, uses, maintains and discloses information collected from you the customer (“Customer”), your users (“User”) of Resonaite’s Smart Assistant services (“Service”) based on but not limited to, its Customer configured training data (“Training Data”). The Customer’s Training Data includes user requests (“Utterance”), configured User needs (“Intent”) and responses (“Response”) with the Service. This privacy policy applies to the Service and all products offered Resonaite Inc.

1. Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our Service, provide through Utterances their contact info, fill out a form, or in connection with other activities, features or resources we make available within our Service. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, use our Service anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identifying information, except that it may prevent them from engaging in certain Service related activities.

2. Non-personal identification information

We collect non-personal identification information from Users as part of their interaction of the Service through the respective Utterances. Non-personal identification information may include requests, inquiries, commands entered as part of the Service. 

3. Web browser cookies

Our Service may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

4. How we use collected information

As part of the Service to the Customer, Resonaite performs analytics on User’s Utterances including but not limited to, high volume requests, low volume requests, unresolved requests, session duration. In addition, generic aggregated views of the Customer’s Training Data may be used for improvement of Resonaite’s products and services.


Resonaite may collect and use User’s personal information for the following purposes:

  • To improve customer service

    • Information you provide helps us respond to your customer service requests and support needs more efficiently.

  • To improve our Service

    • We may use feedback you provide to improve our products and services.

  • To send periodic emails

    • We may use the email address to send User information and updates pertaining to their request.

5. How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your data, including personal information, username, password, transaction information and data stored through using our Service.

6. Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners or trusted affiliates. 


7. Changes to this privacy policy

Resonaite Inc has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Customers and Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.


8. Your acceptance of these terms

By using this Service, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Service. Your continued use of the Service following the posting of changes to this policy will be deemed your acceptance of those changes.


9. Contacting us

If you have any questions about this Privacy Policy, the practices of this Service, or your dealings with this Service, please contact us at