1. Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our Service, provide through Utterances their contact info, fill out a form, or in connection with other activities, features or resources we make available within our Service. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, use our Service anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identifying information, except that it may prevent them from engaging in certain Service related activities.
2. Non-personal identification information
We collect non-personal identification information from Users as part of their interaction of the Service through the respective Utterances. Non-personal identification information may include requests, inquiries, commands entered as part of the Service.
3. Web browser cookies
4. How we use collected information
As part of the Service to the Customer, Resonaite performs analytics on User’s Utterances including but not limited to, high volume requests, low volume requests, unresolved requests, session duration. In addition, generic aggregated views of the Customer’s Training Data may be used for improvement of Resonaite’s products and services.
Resonaite may collect and use User’s personal information for the following purposes:
To improve customer service
Information you provide helps us respond to your customer service requests and support needs more efficiently.
To improve our Service
We may use feedback you provide to improve our products and services.
To send periodic emails
We may use the email address to send User information and updates pertaining to their request.
5. How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your data, including personal information, username, password, transaction information and data stored through using our Service.
6. Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners or trusted affiliates.
8. Your acceptance of these terms
By using this Service, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Service. Your continued use of the Service following the posting of changes to this policy will be deemed your acceptance of those changes.
9. Contacting us