01
AI Strategy & Readiness
Find the use cases worth funding, build the value case, and set up governance your risk team will sign off on.
Use-case discovery · Value cases · AI roadmap · Data readiness
AI transformation partner · Built in Canada
We help Canadian organisations pick the right AI, build it, govern it and staff it. That’s it.
FROM FIRST USE CASE TO DAILY USE
Discover
Use cases ranked by value and risk
AI inventory and risk tiering
Prove
First release live against a business metric
Guardrails, human review, audit trail
Scale
More teams and channels, talent added
Monitoring and model-risk controls
Transfer
Handover, training, runbooks
AI policy and clear ownership
Typical engagement: first release in 4 weeks, sized to your use case.
Choose your path
The gap
Shadow AI
Teams adopt AI tools no one has inventoried, approved or assigned an owner to.
Regulators are moving
Financial, public-sector and privacy regulators are setting new expectations for how AI is inventoried, tested and owned.
Governance as a blocker
Bolted on at the end, governance stalls every release. Built in from the start, it speeds approval.
What we do
01
Find the use cases worth funding, build the value case, and set up governance your risk team will sign off on.
Use-case discovery · Value cases · AI roadmap · Data readiness
02
Put guardrails in place before AI scales: policies, risk controls and oversight that satisfy regulators, auditors and your board.
AI policy & frameworks · Model risk management · AI inventory · Vendor due diligence
03
Design and build AI assistants, agentic workflows and document intelligence that plug into the systems you already run.
Agentic automation · Gen-AI assistants · Intelligent intake · AWS & Azure
04
Migrate to Amazon Connect and layer in AI for routing, self-service, agent assist and multilingual care.
Amazon Connect · Platform migration · Contact Lens · Multi-language CX
05
Roll out Copilot that people actually use, and embed AI into the business platforms you already run, including CRM, ERP, case management and collaboration.
Microsoft 365 Copilot · Change management · CRM & case management · Low-code automation
06
Agile delivery teams for portals, mobile apps and platform modernization, with QA automation built in from day one.
Product delivery · Mobile & web · QA automation · Agile coaching
07 · Accelerator
Vetted AI, data and delivery specialists who join your team in weeks, so transformation doesn't wait on hiring.
Contract · Contract-to-hire · Direct placement · Embedded squads
AI Governance & Risk
Canada’s AI rules are arriving sector by sector, in financial services, the public sector and privacy. Boards, auditors and customers want the same things: know where AI is used, control the risk, and keep a human accountable. We build governance that keeps you ahead of the rules without slowing delivery.
Policy & operating model
AI principles, acceptable-use policy, roles and an approval process that fits how you work.
AI inventory & risk tiering
Find every model and AI tool in use, including shadow AI, and tier it by risk.
Model risk for regulated industries
Validation, monitoring and documentation that stand up to regulators and auditors in financial services and the public sector.
Agentic AI controls
Access limits, audit trails and human-in-the-loop escalation for AI that takes action.
Copilot data governance
Permissions, labelling and oversharing clean-up before Microsoft 365 Copilot goes wide.
Third-party AI due diligence
Assess vendors and embedded AI features for privacy, residency and model risk.
Talent Acceleration
Every transformation hits a capacity wall. Our talent practice gives you the architects, product owners, test leads and engineers to keep moving, screened by practitioners who've delivered the same work.
Request talent →Contract & contract-to-hire
Specialists for a sprint, a release or a full programme, with the option to convert.
Direct placement
Permanent hires for the AI, data and delivery roles you're building long-term.
Embedded delivery squads
A ready-made team (lead, engineers, QA) backed by Resonaite's delivery methods.
Roles we place: AI/ML engineers · Solution architects · Product owners · Program managers · UAT & automation QA · .NET and cloud developers
How we work
Discover
Rank use cases by return and pick one.
Governance: AI inventory and risk tiering
Prove
Ship it against a metric in 4 weeks.
Governance: guardrails, human review and an audit trail
Scale
Roll out to more teams and channels.
Governance: monitoring and model-risk controls
Transfer
Hand over a working system and a trained team.
Governance: AI policy and clear ownership
Selected work
Featured · Global procurement · Claude AI agents
1,735
tenders in 3–4 days, instead of 5–6 months
Problem
Every public tender had to be read and qualified by hand, so the firm could only chase a fraction of the opportunities out there, and growing meant hiring.
Solution
Two Claude-powered agents inside their sourcing platform: one reads each tender and fills in the key facts, the other shortlists up to 12 best-fit suppliers with its reasons. People approve every step.
Impact
Months of manual review done in days, with no new hires, and people still make every bid decision.
Insurance · AI enablement
Problem
Copilot was licensed for nearly every employee, but only a few people used it.
Solution
A set-up review, then hands-on training for each department built around its real work, plus internal champions and a shared prompt library.
Impact
Adoption measured against a baseline, every use case logged and governed.
~90
staff trained across six tailored sessions
Global employee assistance · AI-powered mobile app
Problem
Members around the world had to dial an English number and wait to be transferred to someone who spoke their language.
Solution
A one-tap iOS and Android app, with AI language detection by Amazon Lex routing each caller to a counsellor who speaks their language. Languages are set per client in an admin console, with no app release needed.
Impact
No English gatekeeper. Live in 16 languages, running in the client’s own app-store and cloud accounts.
16
languages, configured per client
1 tap
from the app to a counsellor in the member’s language
Financial services · AI-assisted intake
Problem
200+ complaints and emails arrive overnight, and staff matched and assigned each one by hand.
Solution
A triage layer in the client’s Dynamics 365 stack: rules handle the clear ~80%, an AI agent proposes the rest for a person to confirm.
Impact
Inquiries sorted before the team logs in. Now extending into invoice and expense automation.
Global employee assistance · Contact centre modernization
Problem
Counselling lines in 50 countries on legacy telephony: dropped calls, long waits, per-seat licences and a 43.6% surcharge on international numbers.
Solution
Amazon Connect with language-based routing and live call transcription for supervisors, with 141 international numbers ported or replaced country by country.
AI next
Agent assist for counsellors, alerts from conversation content, session notes drafted with Amazon Bedrock.
Impact
One cloud platform for every country and language, at a lower monthly cost.
Our people, inside client teams
Senior developer
Pension plan
Built the framework their developers use to code with AI in GitHub Copilot: standards, prompts and guardrails, so the whole team gets faster, safely.
Technical lead
Pension administration
Led the revamp of a pension administration portal, the system administrators use to run plans and serve members.
Copilot & automation consultant
Investment management
Embedded with a public investment manager to put Microsoft 365 Copilot and Power Platform automation to work across teams.
Program lead
Consumer products
Leading AI enablement with Google Gemini across a global toy and entertainment company, including proofs of concept that compare frontier AI models and tools.
Industries
Why Resonaite
20+
Canadian enterprise clients
120+
consultants working on client teams
50+
new starts placed in 2026
50
countries served by contact centres we’ve built
Executive-level leadership
Former CIOs and CTOs lead every AI and digital transformation engagement. The people who scope it deliver it.
Strategy to staffing, one contract
Advisory, engineering and talent under one roof, so nothing falls between vendors.
Canadian by design
Headquartered in the Toronto area, with data-residency and privacy requirements built into every design.
Diverse supplier
CAMSC certified, helping clients meet supplier-diversity commitments.
Book a session
A working session with our leads to pinpoint your highest-value AI and digital transformation opportunities, and what it takes to deliver them.
Prefer email? contact@resonaite.ai